At ZILUX, we place the utmost importance on the protection of your personal information. This policy explains what information we collect, why we collect it, and how it is used.

1. Information We Collect

When you use our Website, we may collect certain information, specifically:

Information You Provide Voluntarily

When you:

• Fill out an online form;

• Request a quote;

• Contact us directly;

• Subscribe to our newsletter;

• Download technical documentation.

This information may include:

• Full name;

• Company name;

• Job title;

• Email address;

• Phone number;

• City / Location;

• Project-specific details.

Information Collected Automatically

When you browse our Website, certain technical information may be automatically recorded:

• IP address;

• Browser type and version;

• Device type used;

• Pages visited;

• Visit duration;

• Traffic source/referral link;

• Analytical data.

2. Why We Collect This Information

We use this information to:

• Respond to your inquiries and requests;

• Prepare custom project quotes;

• Follow up on active projects;

• Improve our Website layout and performance;

• Analyze user traffic patterns;

• Provide a superior customer service experience;

• Communicate with you upon your explicit request;

• Comply with our legal and regulatory obligations.

3. Cookies

Our Website uses cookies. These cookies allow us to:

• Enhance your user experience;

• Ensure the proper technical functioning of the Website;

• Measure site performance metrics;

• Analyze navigation trends.

You can modify your browser settings to reject certain cookies. However, please note that doing so may affect your access to certain Website functionalities.

4. Analytical Tools

We may use web analytics platforms to better understand how our Website is used. These tools collect anonymized or aggregated data that allows us to optimize our content, streamline site navigation, and measure overall performance.

5. Communications

If you share your contact details with us, we may communicate with you to:

• Answer your direct inquiries;

• Coordinate project milestones and follow-ups;

• Share relevant corporate or technical data;

• Send our corporate newsletter (with the option to unsubscribe at any time).

6. Sharing of Information

ZILUX will never sell your personal information. However, we may share certain information with trusted third-party service providers when necessary to:

• Host our Website;

• Maintain Website operations;

• Analyze digital performance metrics;

• Deploy corporate communications;

• Support our day-to-day business operations.

These service providers are bound by strict confidentiality agreements to protect your personal information.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or in accordance with applicable legal retention requirements.

8. Data Protection

We implement reasonable administrative, technical, and organizational security measures to protect your personal information against:

• Unauthorized access;

• Loss or theft;

• Unauthorized disclosure;

• Misuse or abuse;

• Unauthorized modifications.

9. Your Rights

In accordance with applicable laws, you have specific rights, including the right to:

• Access the personal information we hold about you;

• Request corrections to inaccurate or incomplete data;

• Withdraw your consent to data processing where applicable;

• Request the erasure or deletion of certain personal information;

• File a complaint regarding how your personal information is handled.

10. Links to Third-Party Sites

Our Website may contain links to external sites. This Privacy Policy does not apply to those third-party sites. We encourage you to review their respective privacy policies upon arrival.

11. Policy Modifications

We may update this Privacy Policy from time to time to reflect changes in our internal practices or evolving legal requirements. The most recent version will always be available on our Website.

12. Privacy Officer (Person Responsible for Personal Information)

In compliance with Quebec’s Law 25 (Act to modernize legislative provisions as regards the protection of personal information), ZILUX has designated a Privacy Officer.

For any questions concerning your personal information or to exercise your legal rights, please contact:

Privacy Officer

ZILUX

6330, rue Zephirin Paquet

Local 1B

Québec (QC) G2C 0M3

CANADA

418-842-3222

info@zilux.com